Privacy policy

Last updated: Septempber 2025

Omniros (“Omniros”, “Company”, “we”, “us”, or “our”) values the privacy and confidentiality of our hospitality business clients. This Privacy Policy explains how we collect, use, protect, and manage information through our website, cloud platform, billing applications, Kitchen Display System (KDS), reporting tools, mobile applications, and related hospitality management services.

This Privacy Policy is inspired by hospitality SaaS privacy standards and Nepal restaurant software compliance structures.

1. Information We Collect

We collect information necessary to operate and improve Omniros hospitality services.

Business Information

  • Restaurant or hotel name

  • Business address

  • PAN/VAT details

  • Branch information

  • Staff and user accounts

  • Supplier information

Operational Information

  • Orders and transactions

  • Billing records

  • Sales reports

  • Inventory data

  • Kitchen operations

  • Menu and pricing information

  • Table reservations

  • Customer order history

Customer Information

For IRD billing and hospitality operations, clients may collect:

  • Customer names

  • Contact numbers

  • Billing details

  • Loyalty information

  • Reservation information

Device & Usage Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Usage activity

  • Login records

  • System analytics

2. How We Use Information

We use collected information to:

  • Operate Omniros hospitality systems

  • Process restaurant orders and payments

  • Generate IRD-compliant billing and VAT reports

  • Synchronize POS and kitchen operations

  • Improve business analytics and reporting

  • Provide customer support

  • Maintain platform security

  • Improve product features and performance

3. Restaurant Data Confidentiality

Omniros understands restaurant operational information is highly confidential.

The following information remains private between Omniros and the Client:

  • Recipes and ingredient structures

  • Sales and revenue reports

  • Customer information

  • Supplier records

  • Inventory information

  • Staff activity logs

  • Restaurant operational workflows

  • Business analytics and reports

We do not sell or publicly share client business information.

Client information may only be shared:

  • When legally required by Nepal law

  • For IRD compliance purposes

  • With approved payment providers

  • With authorized client permission

4. Payment Information

Omniros may integrate with third-party payment systems including:

  • Fonepay

  • eSewa

  • Khalti

  • IME Pay

  • Card payment providers

Payment information is securely processed through authorized payment providers. Omniros does not store complete card or banking details directly.

5. IRD Billing & VAT Compliance

Omniros provides IRD-ready billing tools designed for Nepal hospitality businesses.

Clients are responsible for:

  • Using valid PAN/VAT details

  • Following Nepal taxation regulations

  • Ensuring billing accuracy

  • Maintaining legal business registration

Omniros is not responsible for incorrect tax information entered by clients.

6. Cookies & Analytics

Omniros may use cookies and analytics tools to:

  • Improve platform performance

  • Understand user behavior

  • Enhance hospitality workflows

  • Optimize user experience

Users may disable cookies through browser settings.

7. Data Security

Omniros implements security measures to protect client and customer information.

Security practices may include:

  • Encrypted system connections

  • Password protection

  • Access controls

  • User activity monitoring

  • Secure cloud infrastructure

Clients are responsible for protecting their own login credentials and authorized device access.

8. User Access & Permissions

Restaurant owners and administrators control employee access inside Omniros.

Clients are responsible for:

  • Managing staff permissions

  • Protecting account credentials

  • Monitoring authorized usage

  • Preventing unauthorized access

9. Data Retention

We retain operational and billing data only as necessary for:

  • Hospitality operations

  • IRD compliance

  • Reporting requirements

  • Legal obligations

  • System improvements

Clients may request account or data removal where legally applicable.

10. Third-Party Services

Omniros may integrate with third-party services for:

  • Payment processing

  • Cloud hosting

  • Analytics

  • Communication systems

  • Notification services

Third-party providers manage their own privacy and security policies independently.

11. Children's Privacy

Omniros services are intended only for hospitality business operations and are not directed toward children under 13 years of age.

We do not knowingly collect personal information from minors.

12. Privacy Policy Updates

Omniros may update this Privacy Policy periodically to reflect:

  • Platform updates

  • Legal requirements

  • Security improvements

  • New hospitality features

Updated policies become effective immediately after publication.

13. Your Rights

Clients may request:

  • Access to stored information

  • Correction of inaccurate information

  • Account updates

  • Data deletion requests where legally applicable

Certain operational or billing records may be retained for legal and IRD compliance purposes.

14. Contact Information

If you have questions regarding this Privacy Policy or your data:

Omniros

Kathmandu, Nepal

Email: support@omniros.com
Website: Omniros